Downs Safe & Lock stands behind every product recommended and sold by its staff. We believe locks and door hardware are an investment and not a purchase. Downs Safe & Lock only offers top quality products found throughout our industry. New products are evaluated and tested by every Security professional on staff for feedback and approval before we offer the product(s) to our customers.

All products are covered by a manufacturer’s warranty. Depending on the make, the warranty ranges from 1 to 10 years. On average, most products carry a 3 year warranty.

Downs Safe & Lock Company has the utmost confidence in the ability of each Security Professional on staff and the quality of service they provide, that we back all workmanship with a full 1 Year Warranty, unless otherwise specified on the work ticket, quote, or invoice.

The warranty provided by Downs Safe & Lock excludes misuse, abuse, or vandalism of the product or service in question. Should this be deemed the case of the recall, the client would be responsible for any, and all associated charges.